Privacy Policy

1. Introduction

Welcome to Vachanai, authored and published by Chandrakant Kulkarni (“we,” “our,” or “us”). We are committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how your personal data is collected, used, stored, and protected when you browse our website or purchase books from our catalog.

2. Information We Collect

When you place an order on our website, we collect the following details:

• Contact Information: Full Name, Mobile Number, and optional Email Address.
• Delivery Details: Physical Postal Address and 6-digit Pincode for parcel dispatch.
• Payment Verification Data: Screenshot or reference ID of your UPI payment, used strictly to confirm transaction completion and issue an order receipt.

Note: We do not store your bank credentials, debit/credit card numbers, or UPI PINs. All payments are completed through your chosen third-party UPI applications (GPay, PhonePe, Paytm, BHIM, etc.).

3. How We Use Your Information

Your information is collected solely for legitimate business operations:

• To pack, dispatch, and deliver physical book orders to your address.
• To send order status, tracking links, and delivery notifications via WhatsApp or SMS.
• To verify payments and prevent fraudulent orders.
• To assist you with any customer service inquiries or replacement requests for damaged items.

4. Data Sharing with Third Parties

We will never sell, rent, or trade your personal information to advertisers or external marketing agencies.

Your shipping details (name, delivery address, and contact number) are shared exclusively with trusted courier and postal partners (such as India Post, Delhivery, or regional courier services) solely to execute order delivery.

5. Data Security & Storage

We implement reasonable security practices and procedures to ensure the safety of your information. Payment screenshots are securely reviewed for reconciliation and deleted or archived in compliance with standard commercial book-keeping practices.

6. Your Rights

Under applicable Indian data protection laws, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your contact records once your order has been successfully fulfilled.

7. Contact Us & Grievance Redressal

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our support desk: